Shipping & Returns
All of our items are sent by Royal Mail economy and dispatched within 2-3 working days of the order being received. If you wish the items to be sent to you by courier please contact us.
Please note that items sent by Royal Mail are not tracked and are only insured up to the value of £42.00. Royal Mail will not count an item as 'lost' until 15 working days (3 weeks) have passed since the item was sent. If the parcel is not received after this time, a claim can be submitted to Royal Mail and we will resend the parcel to you on receipt of a letter confirming that it has not been received.
All items will be packaged securely.
Overseas orders sometimes take 2-3 weeks to arrive. Orders to Australia, Canada and the USA will be marked “gift” to enable a swifter service. More secure tracked, 3-day and 'Signed For' deliveries are available at extra cost.
The majority of items on our website are in stock, unless otherwise indicated. If you have ordered an item and it is not in stock, we will try to order it for you (noting that it will usually take 7 days to reach us). You will always be emailed with the option to cancel your order if you would prefer not to wait.
All prices shown are inclusive of VAT at 20% where applicable.
We will only refund on unopened/unavailable items, or if they are faulty. We will not refund deposits on courses but will offer a place on the next available course. Please note, we are unable to refund any return postage and packing costs.