Shipping & Returns

SHIPPING POLICY

All our items will be sent by Royal Mail economy and dispatched within 2-3 working days of the order being received. If you wish the items to be sent to you by courier please contact us.

Please note items sent with Royal Mail are not tracked and are only insured up to the value of £42.00. Royal Mail will not count an item as lost until 15 working days have passed since the item was sent (3 weeks). If the parcel is not received after this time we can submit a claim to Royal Mail and resend the parcel to you on receipt of a letter to confirm it has not been received.

All items will be packaged securely.

Overseas orders sometimes take 2-3 weeks to arrive. Orders to Australia, Canada and the USA will be marked “gift” to enable a swifter service. More secure tracked, 3 day and signed for deliveries are available at an extra cost.

Back Orders:


The majority of items on our website are in stock, unless indicated. If you have ordered and item and it is not in stock, we will try and order it for you and it will usually take 7 days to reach us. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges:


All prices shown are inclusive of VAT at 20% where applicable.

Returns Policy

We will only refund on unopened/unavailable items, or if they are faulty. We will not refund deposits on courses but will offer a place on the next available course. Please note, we are unable to refund any return postage and packing costs.

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ORGANIC AROMATHERAPY

PO BOX 114, EMSWORTH

HAMPSHIRE

PO10 9BL

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